Gaining Control and Visibility

The provisioning and management of telecommunications, network and wireless assets continue to be a challenge for companies. The expense related to the assets are rarely managed centrally, or consistently, within companies and across departments. Studies have shown that companies of all sizes can benefit from using TEM applications or transferring the management of telecom expenses to TEM service providers with the knowledge and expertise to properly manage the assets and expenses.

While many changes have occurred in the Telecommunications industry, what hasn't changed are the issues and concerns with billing and carrier services. While the carriers' networks have advanced technically, their legacy billing systems (some from the 1970s) have not. These systems cannot handle the complex billing of today's networks and services. As a result, it is usually left up to the customer to point out errors and inaccuracies. With the telecom spend being so high, even the smallest cost per minute (CPM) error can result in significant over-billing. This validates the need to have control and visibility to those expenses.