SANDY HOOK,Conn. Sept., 2009 - TnT Expense Management, the premier global provider of telecommunications and technologyexpense management, announced the opening of its Global Network Operations Center (GNOC).

 

TnT’s GNOC is the nerve center of TnT’s global operations, and a state-of-the-art quality control showcase which ensures the highest level of customer satisfaction. Designed to operate around the clock, the GNOC provides monitoring of operations for all of TnT’s global clients. With multiple large video screens the GNOC is a state-of-the-art master control center which can display over 150 reports providing a comprehensive view for TnT’s TEM operations, processes, and client Service Level Agreements (SLAs) around the world.

“The new projection system will be invaluable to ensuring continuous quality and Best-in-Class service for TnT’s valued clients. The wallboards monitor patterns and operational metrics to ensure the highest level of security, service and performance management,” said Tony Bodetti, TnT’s COO.

TnT has a dedicated staff that works to incorporate quality control practices into its daily activities. It has implemented standardized processes and quality control protocols. The TnT GNOC takes these quality control initiatives to the next level with a flexible control panel that allows TnT to adjust thresholds at the client, carrier or analyst level. This cutting edge technology is a centerpiece for operational control with multi-tier reporting and alerts that include visual displays, email notifications, and audible signals. TnT’s quality control focus includes monitoring of over 15 client processes.

“Our GNOC is the central vehicle with which we not only manage our internal operations but also how we ensure we meet our client deliverables on a global scale. We are very proud to have been recognized by the industry and our clients as unmatched in innovation for this development. It all goes back to consistent, quality performance and management”, said Lori Thomas – VP Global Head of Client Services.

TnT has always been committed to quality and client satisfaction; the GNOC shows a continued focus to implement the most current technology.